Incident on platform

Incident Report for Revers.io

Resolved

The incident has been resolved.
Posted Sep 14, 2021 - 15:16 CEST

Update

We are continuing to monitor for any further issues.
Posted Sep 14, 2021 - 15:00 CEST

Monitoring

The database is operating normally.
An incident has been opened to our Cloud Provider.
Posted Sep 14, 2021 - 14:05 CEST

Identified

The issue has been identified, and is located on the database layer. Our Cloud provider has been contacted, and has a published a report on unavailability of the database.
Posted Sep 14, 2021 - 13:45 CEST

Investigating

A high number of timeouts are seen on the platform, which makes it not usable at the moment.
Posted Sep 14, 2021 - 13:32 CEST
This incident affected: BackOffice and SelfCare.